RUDENKO, M. V. DEVELOPMENT OF PASSENGER TRAFFIC SERVICE QUALITY MANAGEMENT SYSTEM OF RAILWAY ENTERPRISES. Science and Transport Progress , [S. l.], n. 6(66), p. 48–60, 2016. DOI: 10.15802/stp2016/90461. Disponível em: https://stp.ust.edu.ua/article/view/90461. Acesso em: 3 may. 2024.